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Assess strategies that management may use to respond to influences on operations. - HSC - SSCE Business Studies - Question 27 - 2013 - Paper 1

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Assess strategies that management may use to respond to influences on operations.

Worked Solution & Example Answer:Assess strategies that management may use to respond to influences on operations. - HSC - SSCE Business Studies - Question 27 - 2013 - Paper 1

Step 1

Performance objectives – quality, speed, dependability, flexibility, customization, cost

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Answer

Management can respond to various operational influences by setting performance objectives focused on quality, speed, dependability, flexibility, customization, and cost efficiency. For instance, enhancing quality standards can help meet customer demands and mitigate negative feedback.

Step 2

New product or service design and development

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Answer

Introducing new products or services can help management respond to market trends and consumer preferences. Through market research and consumer feedback, companies can design offerings that align more closely with customer expectations.

Step 3

Supply chain management – logistics, e-commerce, global sourcing

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Answer

Efficient supply chain management is crucial for operations. By employing logistics optimization and e-commerce strategies, management can ensure timely delivery of products and services. Additionally, global sourcing can reduce costs and increase the quality of inputs.

Step 4

Outsourcing – advantages and disadvantages

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Answer

Management may consider outsourcing certain functions to enhance operational efficiency. However, it is important to weigh the advantages against potential disadvantages, such as loss of control over certain processes.

Step 5

Technology – leading edge, established

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Adopting new technologies can significantly improve operations. Management should assess whether to implement leading-edge technologies, which may provide a competitive advantage, or stick to established solutions that offer reliability.

Step 6

Inventory management – avoiding overstock and stockouts

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Answer

Effective inventory management helps balance stock levels to avoid overstock and stockouts. Implementing just-in-time (JIT) inventory systems can allow management to respond quickly to operational influences.

Step 7

Human resource management – controlling turnover, redundancy payments, retraining, reorganizing plant layout, inertia

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Answer

Managing human resources effectively is critical. This includes controlling staff turnover, providing redundancy payments where necessary, retraining employees, and reorganizing plant layouts to enhance productivity.

Step 8

Global factors – global sourcing, economies of scale, scanning and learning, research and development

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Answer

Management must also consider global influences such as sourcing strategies and the benefits of economies of scale. Ongoing scanning of trends, along with investment in research and development, can equip management to better adapt to changing conditions.

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