A customer returns a chainsaw to the place of purchase as it does not cut branches - HSC - SSCE Business Studies - Question 8 - 2017 - Paper 1

The business must refund the cost of the chainsaw based on implied conditions. An implied condition refers to the unspoken expectations that a product will fulfill its intended purpose. In this case, the chainsaw was expected to cut branches; therefore, since it failed to perform this basic function, the buyer has the right to return it and request a refund. This consumer protection principle ensures that customers receive the quality and functionality they anticipate when making a purchase.