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Australian businesses are required by law to offer a refund if the product or service A - HSC - SSCE Business Studies - Question 4 - 2020 - Paper 1
Question 4
Australian businesses are required by law to offer a refund if the product or service A. does not match the description. B. is no longer required by the customer. C.... show full transcript
Worked Solution & Example Answer:Australian businesses are required by law to offer a refund if the product or service A - HSC - SSCE Business Studies - Question 4 - 2020 - Paper 1
Step 1
A. does not match the description.
Answer
This is the correct answer. If a product does not match the description provided at the time of sale, customers are entitled to a refund under Australian consumer law. This means that businesses must ensure that their products meet the descriptions given to consumers.
Step 2
B. is no longer required by the customer.
Answer
This option is incorrect. A customer deciding they no longer need a product does not legally obligate the business to provide a refund. Refunds are typically not granted for change of mind purchases unless the business has a return policy that allows this.
Step 3
Step 4
D. is available at a competitor's business for a cheaper price.
Answer
This statement is incorrect as well. A lower price at a competitor does not entitle a customer to a refund for a product they have already purchased. The business is not responsible for pricing differences in the market.