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In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff - HSC - SSCE Business Studies - Question 22 - 2009 - Paper 1
Question 22
In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff. The manager expects some st... show full transcript
Worked Solution & Example Answer:In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff - HSC - SSCE Business Studies - Question 22 - 2009 - Paper 1
Step 1
Identify TWO skills that the manager would need to minimise staff dissatisfaction when implementing the new roster.
Answer
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Communication Skills: The manager needs strong communication skills to effectively convey the reasons behind the changes and how they will impact staff. This helps foster transparency and trust among employees.
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Empathy: Having empathy allows the manager to understand the concerns and feelings of the staff regarding the roster change, enabling them to address issues and provide support where needed.
Step 2
Explain how a potential conflict of interest over the new roster could be reconciled.
Answer
To reconcile a potential conflict of interest, the manager should first identify the conflicting interests by consulting with the stakeholders involved. Once the conflicting interests are clear, the manager can facilitate a meeting where everyone can voice their concerns. Then, it is essential to explore compromise strategies, such as adjusting the roster based on staff input to create a more balanced work environment.
Furthermore, the manager can develop and implement reconciliation strategies like offering flexibility in work hours, ensuring that staff members' preferences are considered, hence fostering collaboration and minimizing dissatisfaction.