A large business repairs trucks that transport heavy loads - HSC - SSCE Business Studies - Question 21 - 2018 - Paper 1

Streamlined Repair Process: The business should implement a streamlined repair process that focuses on standardizing the most common truck repairs. This includes creating specific protocols and checklists that detail each step in the repair process. By training staff on these protocols, the business can reduce the time taken for repairs, ensuring that trucks are serviced quicker, thus meeting customer expectations more effectively. A visual representation, such as a flowchart, can be developed to illustrate this process.

Inventory Management System: The second transformation process to consider is the implementation of an efficient inventory management system. By utilizing technology to track parts and tools needed for repairs, the business can ensure that materials are available when needed, reducing delays caused by waiting for parts. This could involve using software that provides real-time updates on inventory levels and alerts when new supplies are needed. An effective visualization of the inventory flow can be sketched to show how parts are tracked and managed throughout the repair process.