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A customer-oriented business sells environmentally friendly shopping bags - HSC - SSCE Business Studies - Question 25 - 2009 - Paper 1
Question 25
A customer-oriented business sells environmentally friendly shopping bags. The business is considering using the following advertisement to market its product. One b... show full transcript
Worked Solution & Example Answer:A customer-oriented business sells environmentally friendly shopping bags - HSC - SSCE Business Studies - Question 25 - 2009 - Paper 1
Step 1
Define customer orientation
Answer
Customer orientation refers to a business approach that prioritizes and addresses the needs and preferences of customers. This involves understanding customer requirements, engaging with them actively, and establishing long-term relationships. By focusing on customer satisfaction, organizations can enhance their service quality and create products that effectively meet market demands.