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Analyse the roles of managers and the skills they need to meet their responsibilities to the stakeholders involved in the employment relations process. - HSC - SSCE Business Studies - Question 28 - 2008 - Paper 1
Question 28
Analyse the roles of managers and the skills they need to meet their responsibilities to the stakeholders involved in the employment relations process.
Worked Solution & Example Answer:Analyse the roles of managers and the skills they need to meet their responsibilities to the stakeholders involved in the employment relations process. - HSC - SSCE Business Studies - Question 28 - 2008 - Paper 1
Step 1
Roles of Managers
Answer
Managers play several critical roles in the employment relations process, which can be categorized into the following:
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Leader: Managers must inspire and motivate employees to ensure that their team is engaged and productive. This requires strong communication skills and the ability to build trust within the team.
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Mediator: In the context of employment relations, managers often act as mediators between different stakeholders, including employees and upper management. This involves addressing grievances and facilitating discussions to resolve conflicts.
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Strategist: Managers are responsible for developing strategies that align the interests of the organization with those of its employees. They must understand the broader organizational goals and ensure that their team’s efforts contribute to these goals.
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Compliance Enforcer: Managers must ensure that the organization adheres to employment laws and regulations, promoting fair treatment of all staff and protecting the organization from potential legal issues.
Step 2
Skills Needed by Managers
Answer
To effectively fulfill their roles, managers require a diverse set of skills:
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Communication Skills: Effective communication is essential for managers to convey ideas, listen to concerns, and foster a two-way dialogue with employees.
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Interpersonal Skills: Managers need strong interpersonal skills to build relationships with employees, understand their needs, and create a positive working environment.
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Problem-Solving Skills: Managers must be adept at identifying problems and generating solutions that satisfy multiple stakeholders, especially in conflict situations.
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Negotiation Skills: In employment relations, managers often engage in negotiations that require finesse and a thorough understanding of both parties' interests.
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Emotional Intelligence: The ability to recognize and respond to one’s own emotions and those of others is crucial in managing team dynamics, particularly during sensitive discussions around employment issues.