A worker and a manager are using mediation to resolve a dispute - HSC - SSCE Business Studies - Question 6 - 2009 - Paper 1

To determine which option describes mediation accurately, we need to consider the definition of mediation. Mediation involves a neutral third party facilitating communication between the disputing parties to help them reach a voluntary agreement.

• Option (A): The worker and manager meeting alone to resolve the dispute does not involve a neutral third party, so this is not mediation.
• Option (B): A neutral third person assisting both parties to resolve the dispute fits the definition of mediation, as it emphasizes the role of a third party facilitating discussion.
• Option (C): Both parties attending a compulsory conference suggests a more formal setting, which typically does not align with the voluntary nature of mediation.
• Option (D): A judge hearing the dispute and making a legally binding decision refers to a legal proceeding, which is distinctly different from mediation.

Therefore, the correct answer is (B) A neutral third person assisting both parties to resolve the dispute.