Photo AI
Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Question 25
Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition. Recently Fast Burgers Ltd has offer... show full transcript
Worked Solution & Example Answer:Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Step 1
Describe the role of operations management for this business
Answer
Operations management is crucial in overseeing the production processes and ensuring that the services provided meet customer expectations while maximizing efficiency. At Fast Burgers Ltd, this involves coordinating daily operations, managing supply chains, and maintaining quality control standards. The role encompasses workforce management, inventory management, and optimizing operational workflows to enhance customer satisfaction and reduce costs.
Step 2
Demonstrate why corporate social responsibility should remain a key concern in the operation of this business
Answer
Corporate social responsibility (CSR) is vital for maintaining a competitive edge in today’s market. For Fast Burgers Ltd, CSR initiatives not only improve brand reputation but foster employee morale and loyalty, contributing to higher productivity. Engaging in charitable activities and community support positions the company favorably in the eyes of consumers, which can increase customer retention. Additionally, a strong CSR commitment attracts potential employees seeking a socially responsible employer.
Step 3
Recommend THREE human resource strategies that Fast Burgers Ltd could use to maintain its record as an excellent employer
Answer
-
Employee Engagement Initiatives: Fast Burgers Ltd should implement programs that encourage employee feedback and participation in decision-making processes. This boosts morale and fosters a participative work environment.
-
Training and Development Opportunities: Offering regular training sessions and professional development opportunities shows employees that the company is invested in their growth, which can lead to lower turnover rates.
-
Flexible Work Schedules: Introducing flexible working hours can help employees balance their personal and professional lives, leading to a more satisfied workforce. This not only improves employee retention but enhances overall job satisfaction.