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Robyn believes her manager has unfairly denied her a bonus - HSC - SSCE Business Studies - Question 13 - 2012 - Paper 1
Question 13
Robyn believes her manager has unfairly denied her a bonus. She consults her employee handbook which instructs her to put her complaint in writing and send copies to... show full transcript
Worked Solution & Example Answer:Robyn believes her manager has unfairly denied her a bonus - HSC - SSCE Business Studies - Question 13 - 2012 - Paper 1
Step 1
What is Robyn doing?
Answer
In this scenario, Robyn is applying grievance procedures. She is following the instructions laid out in her employee handbook to formally document her complaint regarding the denied bonus and is taking the appropriate steps to escalate the issue by notifying both her manager and the Human Resources department. This process is representative of a structured method used by employees to address workplace grievances, making option (D) the correct answer.