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Bailey manages a guitar store that operates from 9 am to 5 pm, Monday to Friday - HSC - SSCE Business Studies - Question 24 - 2010 - Paper 1
Question 24
Bailey manages a guitar store that operates from 9 am to 5 pm, Monday to Friday. The staff provide excellent customer service. Bailey would like to trial opening th... show full transcript
Worked Solution & Example Answer:Bailey manages a guitar store that operates from 9 am to 5 pm, Monday to Friday - HSC - SSCE Business Studies - Question 24 - 2010 - Paper 1
Step 1
Describe TWO key influences on employment relations that might have led Bailey to consider the change to operating hours.
Answer
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Customer Demand: The desire to meet customer preferences for extended shopping hours can significantly influence employment relations. If customers request longer hours, the business might need to adapt its operation to remain competitive.
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Employee Satisfaction: Extending operating hours might align with employee needs for flexibility, increasing job satisfaction. Employees who prefer varied shifts may be more engaged and productive, positively affecting workplace relations.
Step 2
Evaluate TWO types of employment contract that would allow for the change to operating hours.
Answer
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Part-Time Contracts: Employing part-time staff can provide flexibility in staffing. This allows Bailey to adjust hours based on demand without increasing full-time employee workloads. However, it may impact employee commitment and benefits, necessitating a careful balance.
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Zero-Hours Contracts: This type of contract allows flexibility in scheduling. Staff can be called in as needed without a guaranteed number of hours, which is beneficial for fluctuating customer demand. However, this may lead to employee insecurity and dissatisfaction, as workers may prefer more stability in their hours.