A food delivery business made a recent change to their human resource management strategy with the following results - HSC - SSCE Business Studies - Question 15 - 2021 - Paper 1
Question 15
A food delivery business made a recent change to their human resource management strategy with the following results.
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Worked Solution & Example Answer:A food delivery business made a recent change to their human resource management strategy with the following results - HSC - SSCE Business Studies - Question 15 - 2021 - Paper 1
Step 1
Identify Absenteeism Changes
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Answer
Absenteeism decreased by 30%. This indicates an improvement in employee attendance, suggesting that policies aimed at enhancing employee engagement or morale may have been effective.
Step 2
Evaluate Deliveries per Driver
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Answer
Deliveries per driver increased by 25%. This increase points towards enhanced productivity, likely resulting from better training, motivation, or incentive programs.
Step 3
Assess Number of Accidents
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Answer
The number of accidents has increased by 100%. This significant rise implies that while productivity may have improved, safety measures might not have been adequately reinforced, highlighting a need for better safety training or protocols.
Step 4
Analyze Worker Satisfaction
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Worker satisfaction has decreased by 15%. This decline indicates a potential disconnect between employee satisfaction and productivity gains, suggesting that while quantitative metrics improved, qualitative aspects may need more attention.
Step 5
Conclusion on Human Resource Strategy
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Given the mixed results of decreased absenteeism and worker satisfaction alongside increased deliveries and accidents, the strategy that likely influenced these outcomes includes a focus on productivity enhancement possibly at the cost of employee satisfaction and safety protocols. A comprehensive review of the human resource strategy appears necessary to align employee engagement with productivity.
