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Sandra owns a computer software business selling a range of games and small-business packages - HSC - SSCE Business Studies - Question 23 - 2002 - Paper 1
Question 23
Sandra owns a computer software business selling a range of games and small-business packages. She employs two full-time and three part-time sales staff. (a) Descri... show full transcript
Worked Solution & Example Answer:Sandra owns a computer software business selling a range of games and small-business packages - HSC - SSCE Business Studies - Question 23 - 2002 - Paper 1
Step 1
Describe ONE example of a financial reward and ONE example of a non-financial reward that Sandra could use to motivate her staff.
Answer
A financial reward that Sandra could offer is a bonus scheme. This could incentivize staff to meet sales targets by providing them with a monetary bonus when those targets are achieved.
For a non-financial reward, Sandra could implement a recognition program where employees are recognized publicly for their achievements, such as 'Employee of the Month'. Such recognition can enhance morale and motivate employees to improve their performance.
Step 2
Outline TWO indicators that Sandra could use to measure the effectiveness of these rewards.
Answer
One indicator that Sandra could use is employee satisfaction surveys. By routinely measuring staff satisfaction, she can assess whether the rewards are positively impacting morale.
Another indicator is sales performance metrics. By analyzing changes in sales figures before and after implementing the rewards, she can determine if they successfully motivated her staff.