A large business repairs trucks that transport heavy loads - HSC - SSCE Business Studies - Question 21 - 2018 - Paper 1

To improve efficiency and meet legal regulations, the business could implement the following transformation processes:

Transformation Process 1: Standardized Repair Procedures

The first transformation process involves developing standardized procedures for the most common repairs. This would streamline operations, enabling technicians to follow a clear and efficient set of instructions. By having detailed guidelines and checklists for routine repairs, it ensures that all necessary steps are covered, reducing the chance of errors and enhancing quality control. Furthermore, training sessions can be organized regularly to ensure that all staff are aware of the processes and any updates, leading to a consistently high level of service while meeting legal requirements.

Transformation Process 2: Implementing Lean Management Principles

The second process is to adopt lean management principles. This process aims to identify and eliminate waste in all aspects of the repair process. By conducting a thorough analysis of current operations, the business can identify bottlenecks and areas where resources are wasted. Lean principles advocate for continuous improvement, meaning staff should be encouraged to provide feedback on how to enhance operational efficiency. This not only addresses efficiency but also aligns the business with legal regulations regarding waste management and resource usage.