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Identify and explain three management skills John Burnside would have used to survey the staff. - VCE - SSCE Business Management - Question 5 - 2003 - Paper 1
Question 5
Identify and explain three management skills John Burnside would have used to survey the staff.
Worked Solution & Example Answer:Identify and explain three management skills John Burnside would have used to survey the staff. - VCE - SSCE Business Management - Question 5 - 2003 - Paper 1
Step 1
Identify and explain communication skills
Answer
Effective communication is vital in management, especially when surveying staff. John Burnside would have utilized strong verbal and written communication skills to ensure clear instructions and to gather feedback from the staff. This involves active listening to understand staff concerns and articulate responses that address their needs.
Step 2
Identify and explain time management skills
Answer
Time management is essential for efficiently conducting surveys and ensuring that they are completed in a timely manner. John Burnside would have prioritized tasks, allocated sufficient time for each survey phase, and set deadlines to keep the process organized. This skill helps in managing both the survey timeline and the workload of participants.
Step 3
Identify and explain delegation skills
Answer
Delegation involves assigning responsibilities to team members to optimize efficiency. John Burnside would have used delegation to empower staff by assigning specific roles in the survey process. This not only fosters ownership but also ensures that tasks are handled effectively and that the survey reaches a broader audience.