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Jason Green is an Operations Manager who has just moved from an organisation that provides Internet services to an organisation named Trendsetters, that manufactures clothing - VCE - SSCE Business Management - Question 3 - 2011 - Paper 1
Question 3
Jason Green is an Operations Manager who has just moved from an organisation that provides Internet services to an organisation named Trendsetters, that manufactures... show full transcript
Worked Solution & Example Answer:Jason Green is an Operations Manager who has just moved from an organisation that provides Internet services to an organisation named Trendsetters, that manufactures clothing - VCE - SSCE Business Management - Question 3 - 2011 - Paper 1
Step 1
Define the term policy.
Answer
A policy is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making and action. It serves to ensure that decisions are consistent with the organisation's objectives and provides a framework within which an organisation operates.
Step 2
Explain the similarities and differences between the centralised and decentralised approaches to employee relations.
Answer
Similarities: Both the centralised and decentralised approaches manage terms and conditions of employment, including minimum awards.
Differences: Centralised approaches are often dictated by the organisation and applied across the board, whereas decentralised approaches allow for local adaptation and flexibility. This flexibility can promote higher productivity in decentralised environments, as decisions are made closer to the operational level, responding more effectively to local conditions.
Step 3
Outline three differences between the operations management of service and manufacturing organisations.
Answer
- Service organisations often provide intangible goods, like expertise or experience, while manufacturing organisations produce tangible products.
- Manufacturing processes typically involve a significant amount of capital investment in machinery and infrastructure, whereas service organisations may rely more on human resources and technology.
- The operations management in service industries often focuses on customer interaction and experience, while manufacturing focuses on production efficiency and throughput.
Step 4
Discuss one benefit of adopting a low-risk practice as a strategy for effective change management.
Answer
One significant benefit of low-risk practices, such as open communication and employee involvement in decision-making, is that they help to reduce resistance to change. By ensuring that employees feel listened to and valued, organisations can foster greater trust and support for new initiatives, which can lead to smoother transitions and higher overall morale.