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KEJ's Cafe employs seven casual staff - VCE - SSCE Business Management - Question 3 - 2022 - Paper 1
Question 3
KEJ's Cafe employs seven casual staff. These staff are scheduled to work according to a weekly roster. a. KEJ's Cafe is a service business. Describe one characteri... show full transcript
Worked Solution & Example Answer:KEJ's Cafe employs seven casual staff - VCE - SSCE Business Management - Question 3 - 2022 - Paper 1
Step 1
Describe one characteristic of the operations system of a service business.
Answer
One key characteristic of the operations system in a service business is its focus on customer involvement. In the case of KEJ's Cafe, the operations system places a heavy emphasis on interaction with customers, as the services provided are tailored to meet their specific needs and preferences. Unlike manufacturing businesses where the process is more controlled and less dependent on customer interaction, service businesses like KEJ's Cafe must adapt their operations to respond promptly to customer feedback and service requests, thereby ensuring customer satisfaction and a positive experience.
Step 2
Justify the use of Senge’s Learning Organisation during the period of change at Blartem Clothing.
Answer
Senge’s Learning Organisation is beneficial during periods of change as it fosters a culture of continuous learning and adaptability. By emphasizing the importance of shared vision, team learning, and systems thinking, Blartem Clothing can guide its employees through the change process, facilitating better communication and collaboration. This approach not only helps in identifying employee strengths and areas for improvement but also empowers them to contribute ideas, reducing resistance to change. Implementing regular feedback mechanisms, as outlined in Senge’s framework, enables Blartem to adjust its strategies in real time, ensuring that the transition is smooth and aligned with organizational goals.