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Distinguish between driving forces and restraining forces for change - VCE - SSCE Business Management - Question 4 - 2016 - Paper 1
Question 4
Distinguish between driving forces and restraining forces for change. Describe an example of each.
Worked Solution & Example Answer:Distinguish between driving forces and restraining forces for change - VCE - SSCE Business Management - Question 4 - 2016 - Paper 1
Step 1
Distinguish between driving forces and restraining forces for change.
Answer
Driving forces are those factors that support and encourage change within an organization. They include individuals, activities, and structures that promote innovation and help overcome resistance. For example, a company introducing a new technology that improves productivity can be seen as a driving force.
On the other hand, restraining forces are the barriers or obstacles that hinder change. These can be individuals or organizational structures that resist change, commonly due to fear of the unknown or potential job loss. For instance, employees may resist adopting new technology because they are concerned about learning new skills or losing their jobs.
Step 2
Describe an example of a driving force for change.
Answer
An example of a driving force is the introduction of a new customer relationship management (CRM) system in a sales department. This system supports better communication, record-keeping, and sales tracking, ultimately enhancing productivity and customer satisfaction.
Step 3
Describe an example of a restraining force for change.
Answer
An example of a restraining force is employee resistance to adopting the new CRM system due to apprehension about its complexity and concerns over job security. Employees might feel that the system could render their roles obsolete or require them to learn new skills that they are not comfortable with.