Read the following extracts (D to G) before answering Question 2 - Edexcel - A-Level Business - Question 2 - 2019 - Paper 1

To evaluate the proposed options for improving employee relations at Starbucks, I will consider both the benefits and drawbacks of organizational structure changes and flexible working conditions.

Option 1: Organizational Structure Changes

An effective organizational structure clarifies roles and responsibilities, which can enhance communication and accountability within Starbucks. A flatter organizational structure may reduce stress and allow for better interactions between staff and management. This can lead to improved relations with customers as employees know who to communicate with about issues.

However, changes in structure can create confusion during the transition period and may not address underlying employee dissatisfaction, as employees may still feel undervalued if their working hours and conditions do not improve. Furthermore, the reduction in staffing levels associated with this approach might lead to limited support for existing employees, compounding feelings of stress within teams.

Option 2: Flexible Working Conditions

Implementing flexible working hours can directly address employee concerns related to workload and stress. This option accommodates personal needs, allowing staff to work during hours that suit them best, particularly in peak seasons. It can also help to improve work-life balance and employee morale, leading to greater satisfaction and retention in the long run.

However, the challenge with this approach may arise from difficulties in scheduling and ensuring adequate staffing during busy periods. Although flexible hours may benefit the team, poor management of these schedules could lead to staffing shortages during high-demand times.

Recommendation

Based on the evaluation, I would recommend Starbucks implement Option 2: Flexible Working Conditions. This approach seems more aligned with current employee needs, increasing job satisfaction by giving staff control over their work hours. While structural changes have their merits, enhancing flexibility could address immediate employee concerns, leading to better morale and ultimately better service for customers. This could lead to a more committed workforce, willing to support Starbucks’ goals effectively.