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Which of the following describes the total quality management approach (TQM)? A - AQA - GCSE Business - Question 5 - 2022 - Paper 1
Question 5
Which of the following describes the total quality management approach (TQM)? A. Checking for faults only at the end of production. B. Preventing mistakes. C. Rec... show full transcript
Worked Solution & Example Answer:Which of the following describes the total quality management approach (TQM)? A - AQA - GCSE Business - Question 5 - 2022 - Paper 1
Step 1
Identifying the correct description of TQM
Answer
Total Quality Management (TQM) focuses on continuous improvement and involves all members of an organization in enhancing processes, products, services, and the culture in which they work. Among the options provided:
- A (Checking for faults only at the end of production) does not align with TQM as it emphasizes inspection rather than prevention.
- B (Preventing mistakes) is the correct choice, as TQM aims to prevent errors from occurring in the first place.
- C (Recalling faulty products sold) addresses issues post-production, which is contrary to TQM principles.
- D (Repairing returned items free of charge) pertains to customer service, not the core goal of TQM.
Therefore, the correct answer is B: Preventing mistakes.