Repeat purchases are an indicator of customer satisfaction - Edexcel - GCSE Business - Question 9 - 2016 - Paper 1
Question 9
Repeat purchases are an indicator of customer satisfaction.
Which two of the following are likely to lead to repeat purchases?
Select two answers.
A) Introducing a... show full transcript
Worked Solution & Example Answer:Repeat purchases are an indicator of customer satisfaction - Edexcel - GCSE Business - Question 9 - 2016 - Paper 1
Step 1
A) Introducing a customer loyalty scheme
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Answer
Introducing a customer loyalty scheme is likely to lead to repeat purchases as it incentivizes customers to return to the business for rewards and benefits.
Step 2
D) Ensuring customer orders are accurate
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Answer
Ensuring customer orders are accurate is crucial for customer satisfaction. When customers receive exactly what they ordered, they are more likely to return.
