An NHS hospital is concerned about the quality of its business communication - OCR - GCSE Business - Question 10 - 2022 - Paper 1
Question 10
An NHS hospital is concerned about the quality of its business communication.
The quality of business communication is particularly important for the hospital becau... show full transcript
Worked Solution & Example Answer:An NHS hospital is concerned about the quality of its business communication - OCR - GCSE Business - Question 10 - 2022 - Paper 1
Step 1
A all of its communication is external
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Answer
This option is incorrect. While external communication is important, it does not encompass the complete view of why business communication's quality matters.
Step 2
B all of its employees have academic qualifications
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This option is also not valid in this context. The qualifications of employees do not directly relate to the necessity of high-quality communication.
Step 3
C it cannot afford to lose customers
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This is not entirely applicable to an NHS hospital, as they do not compete for customers in the same way private businesses do.
Step 4
D it deals with lots of confidential information
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This option is the most accurate. In the context of healthcare, maintaining high-quality communication is critical as it often involves handling confidential patient information, which must be communicated clearly and accurately to protect privacy and comply with regulations.
