a) (i) Explain one reason why quality is important to a business in the production of goods - OCR - GCSE Business - Question 16 - 2020 - Paper 1
Question 16
a) (i) Explain one reason why quality is important to a business in the production of goods.
Quality is essential for a business because it helps to maintain custom... show full transcript
Worked Solution & Example Answer:a) (i) Explain one reason why quality is important to a business in the production of goods - OCR - GCSE Business - Question 16 - 2020 - Paper 1
Step 1
Explain one reason why quality is important to a business in the production of goods.
96%
114 rated
Only available for registered users.
Sign up now to view full answer, or log in if you already have an account!
Answer
Quality is essential for a business because it helps to maintain customer satisfaction and loyalty. High-quality products can lead to repeat purchases, as customers are more likely to trust and choose a brand that consistently delivers quality.
Step 2
Analyse one positive impact this has on the quality of JLP's customer service.
99%
104 rated
Only available for registered users.
Sign up now to view full answer, or log in if you already have an account!
Answer
Having knowledgeable staff allows JLP to provide informed recommendations to customers, which can lead to better customer experiences and increased sales. Customers are more likely to feel confident in their purchases when assisted by well-informed employees.
Step 3
Explain one role of procurement within JLP.
96%
101 rated
Only available for registered users.
Sign up now to view full answer, or log in if you already have an account!
Answer
One role of procurement is to identify high-quality suppliers. This ensures that JLP receives goods that meet high standards, contributing positively to their reputation and customer satisfaction.
Step 4
Explain two possible advantages to JLP of using e-commerce.
98%
120 rated
Only available for registered users.
Sign up now to view full answer, or log in if you already have an account!
