An assistant serves a customer who has come into the post office to top-up their mobile phone credit - OCR - GCSE Business - Question 4 - 2021 - Paper 1
Question 4
An assistant serves a customer who has come into the post office to top-up their mobile phone credit.
This is an example of:
A. after-sales service
B. e-commerce
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Worked Solution & Example Answer:An assistant serves a customer who has come into the post office to top-up their mobile phone credit - OCR - GCSE Business - Question 4 - 2021 - Paper 1
Step 1
Identify the type of service
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Answer
The scenario describes an interaction at a post office where an assistant directly serves a customer. This clearly indicates a personal service where the customer is physically present.
Step 2
Evaluate the options provided
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Answer
A. After-sales service typically refers to support and services provided after a sale is made.
B. E-commerce is the buying and selling of goods and services over the internet.
C. Face to face selling involves direct interaction between a seller and a buyer, which aligns with the scenario described.
D. Telesales refers to selling products or services over the phone.
Step 3
Choose the correct answer
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Answer
Given the context, the most appropriate answer is C. face to face selling, as the assistant is providing a service directly to the customer.
