Describe ways Jamie could have avoided the issues in her team - Scottish Highers Administration and IT - Question 1 - 2023
Question 1
Describe ways Jamie could have avoided the issues in her team.
Jamie works in a small firm, when she first started she was the only person providing administrative ... show full transcript
Worked Solution & Example Answer:Describe ways Jamie could have avoided the issues in her team - Scottish Highers Administration and IT - Question 1 - 2023
Step 1
Look again at the recruitment process to ensure that she has the correct people
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Jamie should revisit her hiring process to ensure that she selects team members with the right skills and attitude for collaboration, minimizing conflicts within the team.
Step 2
Everyone within the team needs to have a clearly defined role
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Establishing clear roles via a documented system will help to eliminate confusion and overlapping responsibilities, thus reducing friction.
Step 3
Delegate tasks to the appropriate team members which would ensure deadlines are met and reduce customer complaints
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Jamie could delegate responsibilities effectively based on each member's strengths, which would allow her to focus on strategic tasks.
Step 4
Effective and regular communication
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Implementing regular team meetings will foster an environment of open communication and help mitigate misunderstandings regarding roles and expectations.
Step 5
Provide training and support for all team members
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Investing in training programs enables team members to develop their skills further and minimizes dependency on Jamie for all tasks.
Step 6
Buddy system to ensure team members are learning from each other
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By pairing up team members for job rotations, Jamie can encourage knowledge sharing and collaborative learning, enhancing overall team efficiency.
Step 7
Effective conflict resolution
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Creating a structured approach for addressing conflicts as they arise ensures that issues are resolved promptly rather than festering.
Step 8
Establish clearer lines of communication and authority
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By identifying and clarifying lines of communication and authority, Jamie can empower her team members to take initiative and make decisions.
Step 9
Team building activities
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Organizing team-building exercises can foster better relationships among team members, promoting a more cohesive work environment.
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