Describe the ways in which a manager can measure the success of a decision. - Scottish Highers Business Management - Question (d) - 2019
Question (d)
Describe the ways in which a manager can measure the success of a decision.
Worked Solution & Example Answer:Describe the ways in which a manager can measure the success of a decision. - Scottish Highers Business Management - Question (d) - 2019
Step 1
Research customer’s opinions using surveys
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Answer
A manager can measure success by conducting surveys to gather feedback from customers. This helps in understanding customer satisfaction and identifying areas for improvement.
Step 2
Gather feedback from staff at meetings
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Answer
Regular meetings with staff can provide insights into how a decision has impacted team morale and performance. It also allows staff to express their views on the effectiveness of the decision.
Step 3
Compare the profit/sales figures for an increase
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Answer
Analyzing profit and sales figures post-decision can quantitatively measure success. An increase in these figures typically indicates a successful decision.
Step 4
Monitor staff turnover for a reduction
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Answer
Tracking staff turnover rates before and after a decision can indicate its success in improving workplace culture and employee satisfaction.
Step 5
Assess the solution to see if the problem has been solved
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Answer
Evaluating whether the initial problem has been resolved is critical. If the issue persists, the decision may not have been successful.
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