Compare the features of NHS Scotland's tall/hierarchical structure, as shown in Exhibit 1, to a flat structure - Scottish Highers Business Management - Question d - 2019

NHS Scotland's tall/hierarchical structure is characterized by several key features:

1. Many layers of management: This structure consists of multiple levels, leading to a more complex organizational hierarchy.

2. Long chain of command: Decisions typically flow from the top down, requiring longer communication paths.

3. More promotion opportunities: With more layers, there are potentially more roles available for employees to aspire to.

4. Narrow span of control: Managers tend to supervise a limited number of subordinates, allowing for closer supervision.

5. Slower response to changes: The layered approach can lead to delays in decision-making and responsiveness to changes.

In contrast, a flat structure has the following characteristics:

1. Fewer layers of management: This results in a more streamlined organization.

2. Shorter chain of command: Communication flows more freely with fewer levels.

3. Fewer promotion opportunities: With less hierarchy, there are fewer positions for advancement.

4. Wider span of control: Managers supervise more employees, promoting greater autonomy and less micromanagement.

5. Faster communication: The reduced hierarchy leads to quicker dissemination of information and responses.