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Discuss the use of staff training within an organisation. - Scottish Highers Business Management - Question c - 2023
Question c
Discuss the use of staff training within an organisation.
Worked Solution & Example Answer:Discuss the use of staff training within an organisation. - Scottish Highers Business Management - Question c - 2023
Step 1
Advantages of Staff Training
Answer
Staff training plays a vital role in enhancing the overall performance of an organization.
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Increased Confidence: It makes staff more confident to do their jobs effectively, thereby increasing productivity.
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Skill Development: Training improves the skills of employees, ensuring that they are equipped to handle their roles efficiently.
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Improved Products/Services: It can help to improve the quality of the organization’s products and services, leading to greater customer satisfaction and retention.
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Attracting Talent: Training encourages more people to want to work for the organization, enhancing its reputation as a desirable employer.
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Safety Improvements: It can reduce the number of workplace accidents by ensuring that staff are knowledgeable about safety procedures.
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Adaptation to Change: Training allows staff to develop the skills needed to cope with changes in the organization, thus facilitating smoother transitions.
Step 2
Disadvantages of Staff Training
Answer
Despite its advantages, staff training comes with certain drawbacks that organizations must consider.
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Cost Implications: Training can be costly for an organization, especially if outside training providers are used.
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Time Constraints: Training can lead to lost production time, affecting the overall workflow and output of the organization.
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Customer Impact: Delays in service delivery due to training can lead to loss of customers, adversely affecting business relationships and profitability.