Impact of ICT on Business Operations

Introduction to ICT

Information and Communication Technology (ICT) includes tools and systems that handle telecommunications, broadcast media, audio-visual processing and transmission systems, intelligent building management systems, and network-based control and monitoring functions. ICT is critical for businesses to manage and process information and to maintain effective communication, both internally and externally.

Efficiency through ICT

Automated Systems

• ERP (Enterprise Resource Planning) systems automate core business processes.
• Example: SAP ERP for real-time data analysis and business process management.

Enhanced Communication Tools

• Use of VoIP (Voice over Internet Protocol) for cost-effective international calls.
• Example: Skype and Zoom for international team meetings at reduced costs.

Collaborative Work Environments

• Cloud-based platforms like Google Workspace enable real-time collaboration.
• Example: Multiple teams working simultaneously on a Google Doc.

Necessity of ICT Upkeep

Security Measures

• Implementation of advanced firewalls and anti-malware software.
• Example: Using next-gen firewalls like from Palo Alto Networks or Fortinet.

Keeping Pace with Technological Advancements

• Investing in cutting-edge technology like 5G for faster connectivity.
• Example: Upgrading to 5G networks for enhanced mobile internet performance.

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ICT in Marketing

Digital Advertising Platforms

• Leveraging programmatic advertising to target specific audiences.
• Example: Using Google AdWords for targeted ad placements.

Customer Relationship Management (CRM) Systems

• CRM software like Salesforce for tracking customer interactions.
• Example: Personalized marketing campaigns based on CRM data insights.

Content Management Systems (CMS)

• Utilising CMS to update website content efficiently.
• Example: WordPress for easy management of business blogs and SEO.

Analytics and Data Mining

• Google Analytics and similar tools for tracking marketing performance.
• Example: Using analytics to refine marketing strategies and increase ROI.

ICT in Business Operations

Supply Chain Management

• RFID (Radio-Frequency Identification) technology for inventory tracking.
• Example: Walmart's use of RFID for on-shelf inventory management.

Product Lifecycle Management (PLM)

• PLM software to manage the entire lifecycle of a product from inception.
• Example: Siemens Teamcenter for managing product design and manufacturing processes.

Quality Control

• Using ICT for automated quality control processes.
• Example: Machine vision systems for defect detection in manufacturing.

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Strategic Importance of ICT

Business Intelligence (BI)

• Tools like Tableau or Microsoft Power BI for advanced data visualization and decision-making.
• Example: Retailers analyzing sales patterns to optimize stock levels.

Customer Service Technologies

• AI-powered chatbots for handling customer inquiries 24/7.
• Example: Chatbots on e-commerce websites providing instant customer support.

Project Management Software

• Using tools like Asana or Trello to manage projects and workflows.
• Example: Tech companies managing software development cycles with Agile project management tools.

ICT for Remote Working

• Implementing technologies that support telecommuting.
• Example: VPNs and remote desktop software for secure access to company networks.

Sustainability and ICT

• Using ICT to monitor and manage energy consumption.
• Example: Smart building technologies that optimize energy use for heating, cooling, and lighting.