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The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
The yearly July Handicap brings together a variety of cultures. Many hospitality establishments are fully booked during that weekend. Computers are used to assist wi... show full transcript
Worked Solution & Example Answer:The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Step 1
State FOUR ways in which employers could ensure a neat and professional appearance.
Answer
- Employees should wear a clean uniform that is well-maintained.
- Hair must be kept out of the face and neatly styled.
- Personal grooming should be done to ensure hands are clean and fingernails are kept short and clean.
- Footwear must be clean, and no nail polish should be worn.
Step 2
Name FOUR aspects of ethical behaviour that employees should uphold.
Answer
- Honesty and loyalty towards the organization and colleagues.
- Punctuality and reliability in attending work and meetings.
- Respect for colleagues and superior staff members.
- Maintaining confidentiality in all workplace matters.
Step 3
Suggest how computers can be used to assist with making reservations for the large numbers of tourists.
Answer
- Computers can be used to record details of guests and their specific accommodation needs.
- A centralized booking system can manage rooms and availability efficiently.
- Automated systems can enable guests to make online reservations effortlessly.
Step 4
Step 5
Distinguish between gastro-enteritis and cholera with regard to causes and symptoms.
Answer
| DISEASE | GASTRO-ENTERITIS | CHOLERA |
|---|---|---|
| CAUSES (origin) | Intake of contaminated foods, drinks | Drinking contaminated water |
| or chemicals (e.g., bacteria) | Eating food which has been | |
| contaminated with water | ||
| (e.g., fecal contamination) | ||
| SYMPTOMS | Diarrhoea | Watery stools/rice-water |
| Vomiting | Diarrhoea | |
| Abdominal pain | Severe dehydration/loss | |
| Fever | Dry mucous membranes/dry mouth | |
| Dehydration | Muscle cramps/nausea |