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One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Question 2
One of the most common symptoms of the Covid-19 virus is coughing. The restaurant manager of the NAMAT Hotel had been coughing constantly for a few weeks, even thoug... show full transcript
Worked Solution & Example Answer:One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Step 1
Determine the disease the restaurant manager is likely to be suffering from, other than Covid-19.
Answer
The disease the restaurant manager is likely to be suffering from, given the symptoms of constant coughing and negative COVID-19 test results, is likely Tuberculosis (TB). This respiratory infection is characterized by chronic coughing.
Step 2
Step 3
Predict how the disease identified in QUESTION 2.1.1 could negatively impact on the work force of the NAMAT Hotel.
Answer
The disease could lead to several negative impacts on the workforce of the NAMAT Hotel, such as:
- Disruption in workflow as the affected staff may require extended sick leave.
- Reduction in productivity due to the need for other employees to cover the responsibilities of the sick manager.
- Increased indirect costs related to treating the disease and possibly replacing the manager if the illness affects his capability to work.
- Job vacancies may arise, impacting overall workforce morale and stability.
Step 4
Advise the manager on the principles of professional work ethics when training new front office staff.
Answer
When training new front office staff, the manager should emphasize principles such as integrity, accountability, professionalism, respect towards guests and colleagues, and a commitment to delivering exceptional service.
Step 5
Discuss how the high-tech computer program will be used when checking in guests.
Answer
The high-tech computer program will streamline the checking-in process by allowing staff to retrieve reservation information easily, manage guest information efficiently, and reduce wait times through automated check-in processes. Staff can use handheld devices or laptops, enabling flexibility and faster service.
Step 6
Describe the impact of the positive feedback that will come from guests regarding the service at the NAMAT Hotel.
Answer
Positive feedback from guests can lead to increased guest loyalty, enhanced reputation, and word-of-mouth marketing, which will likely attract more visitors to the hotel. This could result in greater revenue and job opportunities due to higher customer satisfaction.
Step 7
Explain how a point-of-sales (POS) system can assist the front office staff to be more efficient.
Answer
A POS system will help front office staff by automating and speeding up the transaction process, accurately tracking guest charges, and streamlining billing processes. It reduces manual errors and ensures that all transactions are recorded immediately, improving overall efficiency.