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One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Question 2
One of the most common symptoms of the Covid-19 virus is coughing. The restaurant manager of the NAMAT Hotel had been coughing constantly for a few weeks, even thoug... show full transcript
Worked Solution & Example Answer:One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Step 1
Step 2
Step 3
Predict how the disease identified in QUESTION 2.1.1 could negatively impact on the work force of the NAMAT Hotel.
Answer
The disease could lead to disruptions in workflow due to the restaurant manager's absence, resulting in reduced productivity. It may also increase indirect costs related to the replacement and treatment of staff, potentially causing vacant posts and fewer job opportunities. Additionally, the economic growth of the business could be inhibited if more staff become infected.
Step 4
Advise the manager on the principles of professional work ethics when training new front office staff.
Answer
When training new front office staff, it is crucial to emphasize principles such as respect, integrity, accountability, and effective communication. Staff should be encouraged to maintain professionalism at all times and treat guests with courtesy and respect.
Step 5
Discuss how the high-tech computer equipment will be used when checking in guests.
Answer
The high-tech computer equipment will streamline the check-in process by allowing staff to retrieve and update reservations quickly, minimize waiting times, and handle billing directly through an electronic system, enhancing guest experience and satisfaction.
Step 6
Identify the impact of the positive feedback that could arise from the guests regarding service excellence.
Answer
Positive feedback from guests can enhance the hotel's reputation, leading to greater customer loyalty and attracting new guests. This can result in increased bookings and higher profits, providing the hotel the opportunity to expand and create more job opportunities.
Step 7
Explain how a point-of-sales (POS) system can assist the front office staff to be more efficient.
Answer
A POS system enables faster retrieval of guest information and streamlines billing operations. It ensures accuracy in the charges, allows immediate updates of goods sold, and reduces overall administrative tasks, allowing staff to devote more time to guest services.