HOME INDUSTRY LINKED TO OUTBREAK Authorities are investigating a gastroenteritis outbreak linked to a home-based business - NSC Hospitality Studies - Question 2 - 2022 - Paper 1

Infected employees were sent home to prevent the spread of the virus. They may be contagious and could contaminate food or surfaces, posing a health risk to customers and other employees. It is essential to minimize the risk of further spread by ensuring sick employees remain away from the workplace.

1. Eliminate pests in the kitchen to keep it clean.
2. Store food properly and ensure it is kept at safe temperatures to prevent bacterial growth.
3. Regularly clean and sanitize work areas and utensils to reduce contamination.
4. Ensure food is cooked properly to kill harmful bacteria.

1. Always use a secure web browser and check for HTTPS to ensure secure transactions.
2. Read the terms and conditions of the supplier's website thoroughly for security practices.
3. Never save personal information or banking details on websites unnecessarily.
4. Make sure you are on the correct website and verify product details before purchasing.

1. Avoid clicking on unsolicited links in emails to prevent phishing.
2. Ensure that your antivirus and anti-malware software is up to date.
3. Use strong and unique passwords for your online accounts.
4. Review the refund and return policies clearly before making a purchase.

The expectations for a fine dining restaurant were not met, leading to disappointment. Guests anticipated high-quality food and service, and their negative experience suggests they were unlikely to return or recommend the restaurant.

The waiter failed to meet customer expectations by not addressing their complaints effectively. His response did not demonstrate professionalism, and he disregarded the importance of customer satisfaction. Such behavior can significantly impact the reputation of the restaurant.