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When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared. Pressure on the sanitation system increased and the spread of life-thre... show full transcript
Worked Solution & Example Answer:When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
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2.1.3 Discuss how this disease may impact on the productivity and finances of the food and beverage industry in Cape Town.
Answer
The impact of Hepatitis A on the food and beverage industry can be significant:
- Workforce Disruption: Employees may be excluded from work for at least 7 days during illness or recovery, leading to reduced workforce availability.
- Decreased Productivity: With fewer staff members available, productivity may decrease, resulting in reduced service delivery and potential revenue loss.
- Increased Operational Costs: The need for enhanced sanitation measures, such as buying bottled water and strict hygiene practices, can increase overhead costs.
- Reputational Damage: An outbreak may harm the establishment’s reputation, leading to diminished customer trust and loyalty.
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2.2 Suggest THREE guidelines on how to prevent the transmission of tuberculosis when working with food.
Answer
To prevent the transmission of tuberculosis in the food industry:
- Food handlers infected with TB should be placed on sick leave until they have completed treatment.
- Workers showing signs of TB, such as persistent coughing and sneezing, should be encouraged to wear face masks to prevent spreading the infection.
- Regular health checks and educational workshops should be conducted to ensure all staff are aware of TB prevention methods.
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2.3.1 Suggest THREE ways in which the staff of the Golden Star Hotel applied good teamwork to win the award.
Answer
The staff of the Golden Star Hotel demonstrated effective teamwork by:
- Accepting each other’s strengths and respecting diversity within the team.
- Cooperating and showing willingness to work together towards the common goal of providing excellent service.
- Communicating efficiently, resolving conflicts amicably, and helping one another to achieve both personal and team objectives.
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2.3.2 Predict the impact the award will have on the profitability of the Golden Star Hotel.
Answer
Winning the award can positively influence the profitability of the Golden Star Hotel in several ways:
- Increased Customer Loyalty: Satisfied customers may return and recommend the hotel to others, boosting sales.
- Enhanced Reputation: Recognition can elevate the hotel's profile, attracting more guests.
- Potential for Higher Prices: An award-winning establishment may justify higher rates, contributing to increased revenue.