HOME INDUSTRY LINKED TO OUTBREAK Authorities are investigating a gastroenteritis outbreak linked to a home-based business - NSC Hospitality Studies - Question 2 - 2022 - Paper 1

Infected employees were sent home to prevent the spread of the illness.

1. They may carry the virus, which can contaminate food, thereby endangering the health of customers.
2. Their symptoms, such as diarrhea and vomiting, could make them unable to perform their job duties efficiently.
3. By sending them home, the risk of further outbreaks in the kitchen and among customers can be reduced.

To mitigate the spread of gastroenteritis, the following practices should be recommended:

1. Proper food storage - Ensure food is stored at safe temperatures to prevent bacterial growth.
2. Segregation of raw and cooked foods - Prevent cross-contamination.
3. Regular sanitation of surfaces and equipment - Disinfect work areas to eliminate pathogens.
4. Employee training on food safety - Educate staff on procedures and practices to minimize risks.

When making online purchases, the following precautions should be considered:

1. Use secure websites - Look for 'https://' and a padlock symbol in the URL.
2. Read terms and conditions carefully - Understand the return policies and payment security.
3. Avoid unknown links - Do not click on links in unsolicited emails to protect personal information.
4. Review product details - Ensure the product matches your needs to avoid disappointment.

The guests' expectations have clearly not been met. They anticipated high-quality food typical of a fine dining experience, but instead received poor quality meals. This contradiction likely leads to dissatisfaction and a negative dining experience.

The level of customer care demonstrated by the waiter appears to be inadequate. The waiter did not address the guests' complaints effectively, showing a lack of attentiveness to their needs. Furthermore, the response to their dissatisfaction was not proactive, which could lead to guests feeling undervalued and unhappy. Proper training in customer service could help staff manage such situations better.