Study the extract below and answer the questions that follow - NSC Hospitality Studies - Question 2 - 2016 - Paper 1

The guests have been hospitalised because they may suffer from painless, watery diarrhoea that can quickly lead to severe dehydration and potential death if untreated. This diarrhoea results in an electrolyte imbalance.

The water from the dam could have contributed to cholera as guests may have consumed food that was prepared and cooked with contaminated water, or directly ingested the contaminated water.

The guests most likely to get cholera include:

• Small children
• Elderly people
• Individuals with a low immune system
• Guests with low levels of stomach acid

The manager's response is appropriate as it demonstrates his concern for guest safety. He is alert to the situation and has reported the outbreak to health officials to prevent the disease from spreading, which is vital. He should also warn and inform the guests about the risks.

Professionalism refers to the conduct, aims, or qualities that characterize a professional person. It includes exhibiting qualities such as competence, respect, integrity, accountability, and adherence to ethical standards.

In the hospitality industry, computers improve efficiency by handling reservations, managing guest accounts, and processing financial transactions. They facilitate communication among staff and enhance customer service by providing quick access to information. However, reliance on technology requires staff to be proficient and raises concerns regarding data privacy.

The advantages of using computers to make hotel reservations include:

1. Ease of access: Guests can book online anytime, from anywhere.
2. Instant confirmation: Reservations are processed in real-time, providing immediate confirmation.
3. Improved organization: Systems can track bookings and availability efficiently.
4. Data management: Customer data can be stored for better customer relationship management.