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The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
The yearly July Handicap brings together a variety of cultures. Many hospitality establishments are fully booked during that weekend. Computers are used to assist wi... show full transcript
Worked Solution & Example Answer:The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Step 1
Step 2
Name FOUR aspects of ethical behaviour that employees should uphold.
Answer
- Productivity: employees must contribute effectively to the workplace.
- Punctuality: arriving on time shows respect and reliability.
- Honesty: maintaining integrity in all actions is paramount.
- Respect: treating colleagues and guests with courtesy and dignity.
Step 3
Suggest how computers can be used to assist with making reservations for the large numbers of tourists.
Answer
- Computers can manage room availability and types efficiently.
- They can record guest details and preferences.
- A centralized reservation system can streamline bookings and payments.
- Online reservations can increase ease and accessibility for guests.
Step 4
Comment on the statement below. Workers infected with HIV and Aids may not be restricted from work.
Answer
HIV and Aids are not conditions that inherently prohibit individuals from working, provided they maintain their health. Discrimination against these individuals is unethical and undermines their rights. Employers should provide a supportive environment that accommodates all employees.
Step 5
Distinguish between gastro-enteritis and cholera with regard to causes and symptoms.
Answer
| Disease | Causes (origin) | Symptoms |
|---|---|---|
| Gastro-Enteritis | Intake of contaminated foods, drinks or chemicals | Diarrhoea, Vomiting, Abdominal pain, Fever, Dehydration |
| Cholera | Drinking contaminated water | Watery stools/rice-water diarrhoea, Dry mouth, Muscle cramps, Nausea |