Study the extract below and answer the questions that follow - NSC Hospitality Studies - Question 2 - 2016 - Paper 1

The guests have likely been hospitalised due to experiencing painless, watery diarrhoea, which can lead to severe dehydration and possibly death if untreated. This condition also poses risks of electrolyte imbalance.

The contaminated water from the dam could have been used to prepare food, leading to guests consuming food that was prepared with this contaminated water. Consequently, guests drinking this water could also contract cholera.

The guests most likely to get cholera include:

• Small children
• Elderly people
• Individuals with weak immune systems
• People with low stomach acidity.

The manager's response is proactive; he is ensuring that premises are safe. He is alert and has reported the outbreak to health officials to prevent further spreading of the disease. Additionally, he should warn or inform other guests to ensure their safety.

Professionalism refers to the conduct, behavior, and attitude that individuals display in a work environment. It encompasses respecting colleagues, adhering to ethical standards, maintaining a positive demeanor, and demonstrating accountability and reliability.

Computers streamline accounting processes in the hospitality industry by enabling efficient data management, accurate financial reporting, and facilitating quick transactions. Accurate record-keeping and real-time financial analysis help managers identify trends, monitor budgets, and ensure compliance with financial regulations.

Using computers for hotel reservations offers numerous advantages, including:

• Increased efficiency in booking and managing reservations
• Enhanced accuracy in room availability and pricing
• Improved customer experience through online booking options
• Ability to manage and analyze guest data for personalized services.