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THE CONTIKI RESTAURANT The conversation between the newly appointed manager (to the left) and the owner, who is also the chef of the restaurant (to the right): DAY 1 AT WORK "Wear something to cover your arms." DAY 2 AT WORK "That is much better!" [Source: Own design] - English General - NSC Tourism - Question 7 - 2021
Question 7
![THE-CONTIKI-RESTAURANT-The-conversation-between-the-newly-appointed-manager-(to-the-left)-and-the-owner,-who-is-also-the-chef-of-the-restaurant-(to-the-right):--DAY-1-AT-WORK-"Wear-something-to-cover-your-arms."--DAY-2-AT-WORK-"That-is-much-better!"--[Source:-Own-design]-English General-NSC Tourism-Question 7-2021.png](https://cdn.simplestudy.io/assets/backend/uploads/question/subject_1522_paper_20974_q7_679a8913.jpg)
THE CONTIKI RESTAURANT The conversation between the newly appointed manager (to the left) and the owner, who is also the chef of the restaurant (to the right): DAY ... show full transcript
Worked Solution & Example Answer:THE CONTIKI RESTAURANT The conversation between the newly appointed manager (to the left) and the owner, who is also the chef of the restaurant (to the right): DAY 1 AT WORK "Wear something to cover your arms." DAY 2 AT WORK "That is much better!" [Source: Own design] - English General - NSC Tourism - Question 7 - 2021
Step 1
Step 2
7.2 Do you think the owner's request is fair? Give TWO reasons for your answer.
Answer
Yes, the owner's request is fair for several reasons:
- As the owner, he has the authority to implement rules that maintain the standards of the establishment. This helps ensure customer satisfaction and protects the business's reputation.
- The appearance of employees should not scare customers away, and adhering to a dress code can help create a welcoming environment.
Step 3
7.3 State TWO ways in which the manager could have reacted negatively to the owner's request.
Answer
The manager could have reacted negatively by:
- Rejecting the request based on freedom of choice, asserting that he has the right to express himself as he sees fit.
- Lodging a complaint of unfair labor practices against the owner, potentially involving the CCMA or the Human Rights Commission.