As the manager of a hotel, select the level of customer satisfaction from Picture 1 you would like to see most often in feedback from guests - NSC Tourism - Question 10 - 2022
Question 10
As the manager of a hotel, select the level of customer satisfaction from Picture 1 you would like to see most often in feedback from guests.
Give ONE reason for yo... show full transcript
Worked Solution & Example Answer:As the manager of a hotel, select the level of customer satisfaction from Picture 1 you would like to see most often in feedback from guests - NSC Tourism - Question 10 - 2022
Step 1
As the manager of a hotel, select the level of customer satisfaction from Picture 1 you would like to see most often in feedback from guests.
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Answer
I would like to see feedback indicating that all customers are completely satisfied (Option D) with all aspects of the hotel.
Step 2
Give ONE reason for your answer to QUESTION 10.1.
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Answer
If all customers are completely satisfied, it indicates that the hotel is meeting the needs of its guests effectively. This can lead to positive word-of-mouth and repeat business.
Step 3
Refer to Picture 2. Explain ONE way in which managers can use the feedback from customers to the advantage of the hotel.
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Answer
Managers can use customer feedback as a barometer for assessing the quality of services provided by the hotel. By analyzing this feedback, they can identify areas for improvement and take action to enhance customer satisfaction.
