Choose the correct word given in brackets: The picture above shows a form of customer (rewards/feedback) - NSC Tourism - Question 10 - 2024

Customer feedback is the information provided by customers about their experiences with a product or service. It serves as an evaluation of a customer's level of satisfaction, and it captures opinions regarding the quality of the product or service offered.

Survey: Surveys are an effective way to gather customer responses. They allow customers to fill out their feedback at their convenience, which can lead to a more thoughtful and accurate representation of their opinions. However, some customers might feel more comfortable providing feedback over the phone.

Cell phone: Using cell phones for feedback can provide immediate results. Customers can quickly voice their opinions, which allows businesses to address issues in real-time. This method can make customers feel more engaged and valued, as it captures their immediate thoughts.

Customer responses can greatly inform a business about where their problems lie. This feedback can guide businesses in correcting issues, ultimately leading to improved service delivery. Furthermore, responses can help businesses adjust their products or services according to customer preferences, enhancing overall satisfaction.