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Study the pictures of employees at a travel agency below and answer the questions that follow - NSC Tourism - Question 7 - 2018 - Paper 1
Question 7
Study the pictures of employees at a travel agency below and answer the questions that follow. MS HARASSMENT MR LAZY 7.1 Explain the importa... show full transcript
Worked Solution & Example Answer:Study the pictures of employees at a travel agency below and answer the questions that follow - NSC Tourism - Question 7 - 2018 - Paper 1
Step 1
Explain the importance of a code of conduct at a travel agency.
Answer
A code of conduct is essential at a travel agency as it establishes a set of guidelines that dictate expected behavior among employees. This ensures that all staff members understand the standards necessary to maintain a professional environment. Moreover, it helps in protecting the agency against legal actions by providing a framework for acceptable conduct. By adhering to these guidelines, employees can foster a culture of respect, accountability, and commitment, which ultimately leads to operational efficiency and customer satisfaction.
Step 2
Discuss TWO ways in which the unprofessional behaviour of the staff members in the pictures above can impact negatively on the work ethics of the other staff members at the travel agency with regard to:
Answer
7.2.1 Harassment: Unprofessional behavior such as harassment can lead to an uncomfortable work environment, causing increased resignations and higher costs related to recruiting and training new hires. It can also lower morale and increase conflicts among employees, as some may feel uncomfortable or endangered in their workspace.
7.2.2 Laziness: When laziness is exhibited by staff members, it can compromise productivity across the board. Other employees may start to adopt similar poor work ethics, leading to decreased motivation and efficiency. This can generate feelings of animosity among team members who are diligent, affecting collaboration and overall team dynamics.
Step 3
Explain TWO ways in which the employer can deal effectively with the above cases of unprofessional behaviour to ensure productivity at the travel agency.
Answer
To address unprofessional behavior, employers can first enforce adherence to the code of conduct rigorously. This includes implementing a clear disciplinary process for those who violate the standards. Additionally, setting up regular meetings for employees to discuss and resolve their grievances can foster open communication and clarity. In severe cases, termination of employment might be necessary to maintain workplace integrity and productivity.