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7.1 Study the information below and answer the questions that follow - NSC Tourism - Question 7 - 2020 - Paper 1
Question 7
7.1 Study the information below and answer the questions that follow. SERVICE ON TRACK The waitrons below are employed by Exquisite Rail Luxury Train Company in So... show full transcript
Worked Solution & Example Answer:7.1 Study the information below and answer the questions that follow - NSC Tourism - Question 7 - 2020 - Paper 1
Step 1
In the picture, identify TWO ways in which the waitrons display professionalism in the workplace.
Answer
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Both waitrons are well-groomed: the male has his hair cleanly shaven and tied back, while the female is also professionally presented.
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They wear a formal dress code that aligns with their employer's requirements, which reflects professionalism and discipline in their appearance.
Step 2
Explain ONE reason why the employees feel entitled to a uniform allowance.
Answer
The employees feel entitled to a uniform allowance because the dress code is a part of their contractual agreement. This implies that maintaining a professional appearance is not solely their responsibility; hence, the employer should provide financial support for the purchase and maintenance of the uniforms.
Step 3
Step 4
Step 5
Identify TWO examples of crew behavior in the dialogue that could be considered a violation of the code of conduct.
Answer
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Arguing with a guest, as it goes against the principle of maintaining professionalism and poise in customer service.
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Inviting a guest into the crew quarters, as it breaches the boundary of appropriate guest interaction.