7.1 A uniform contributes to the professional image of an airline - English General - NSC Tourism - Question 7 - 2023
Question 7
7.1 A uniform contributes to the professional image of an airline.
Discuss TWO ways in which the correct manner in which employees wear a uniform contributes to the... show full transcript
Worked Solution & Example Answer:7.1 A uniform contributes to the professional image of an airline - English General - NSC Tourism - Question 7 - 2023
Step 1
7.1 Discuss TWO ways in which the correct manner in which employees wear a uniform contributes to the professional image of an airline.
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Answer
Creates a Sense of Pride: When employees wear their uniforms correctly, it instills a sense of pride, not only in the employees themselves but also in the airline as a whole. This pride enhances their confidence and promotes positive interactions with passengers, thereby elevating the airline's overall image.
Consistency in Professional Appearance: A well-designed uniform suited to the line of work ensures that employees maintain a professional appearance. This is crucial in making a good first impression on passengers, as it reflects the airline's commitment to quality and professionalism.
Step 2
7.2 Complete the sentence below.
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The staff responsible for the safety of passengers onboard the aircraft is the cabin crew.
Step 3
7.3.1 Punctuality:
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Cabin crew must:
Report for duty on time.
Be able to manage their time effectively so that all safety procedures and passenger needs are met without delays.
Step 4
7.3.2 Treatment of passengers:
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Respectful Interaction: Passengers should always be treated with respect by the crew members.
Firmness in Safety Matters: Crew members must be firm towards unruly passengers who threaten the safety of others, ensuring a safe travel environment.
