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Study the picture below and answer the questions that follow - NSC Tourism - Question 7 - 2017 - Paper 1
Question 7
Study the picture below and answer the questions that follow. IMAGE OF A COMPANY POSITIVE OR NOT? Reception Welcome to the Palms Hotel! 7.1 Identify the tourism ... show full transcript
Worked Solution & Example Answer:Study the picture below and answer the questions that follow - NSC Tourism - Question 7 - 2017 - Paper 1
Step 1
Step 2
Explain the importance of personal appearance in the sector identified in QUESTION 7.1.
Answer
The appearance of employees in the accommodation sector is crucial because it reflects the professionalism of the environment they work in. First impressions are formed within the first 60 seconds, and how employees present themselves can create a sense of trust and reliability with guests.
Step 3
Identify THREE examples of unprofessional appearance/conduct by the employee in the picture.
Answer
- The employee is chewing bubble-gum while speaking on the phone, which is unprofessional behavior.
- The way the employee is sitting (feet on the desk) suggests a lack of respect and professionalism.
- The employee's uniform/tie is worn loosely around the neck, indicating an inadequate dress code compliance.
Step 4
Suggest THREE intervention strategies to management that will address this employee's conduct.
Answer
- The employee can work under supervision until their conduct is deemed acceptable.
- The employee should undergo additional training sessions to improve their professional conduct.
- A performance evaluation should be conducted before re-training, with the option to issue a written warning if conduct does not improve.