Photo AI
Explain the importance of a code of conduct at a travel agency - NSC Tourism - Question 7 - 2018 - Paper 1
Question 7
Explain the importance of a code of conduct at a travel agency. Discuss TWO ways in which the unprofessional behaviour of the staff members in the pictures above ca... show full transcript
Worked Solution & Example Answer:Explain the importance of a code of conduct at a travel agency - NSC Tourism - Question 7 - 2018 - Paper 1
Step 1
Explain the importance of a code of conduct at a travel agency.
Answer
A code of conduct is essential at a travel agency as it establishes clear expectations for employee behaviour. It promotes a professional work environment, ensuring that all employees understand their roles and responsibilities. Moreover, it helps maintain the agency's reputation by encouraging ethical practices, which ultimately supports the business's operational efficiency and profitability.
Step 2
Discuss TWO ways in which the unprofessional behaviour of the staff members in the pictures above can impact negatively on the work ethics of the other staff members at the travel agency with regard to:
Answer
7.2.1 Harassment: Unprofessional behaviour, such as harassment, can create a toxic work atmosphere that discourages teamwork. It may result in increased stress and lead to higher resignation rates, forcing the company to incur additional recruitment and training expenses.
7.2.2 Laziness: Laziness among staff members can significantly lower productivity. Employees may begin to mirror these poor work ethics, leading to decreased morale and motivation. This situation can foster resentment within the team, creating an unproductive environment.
Step 3
Explain TWO ways in which the employer can deal effectively with the above cases of unprofessional behaviour to ensure productivity at the travel agency.
Answer
Employers can address unprofessional behaviour by implementing the following strategies:
-
Reinforcing the Code of Conduct: Regular training sessions should be held to remind employees of the importance of the code of conduct, encouraging adherence to professional standards.
-
Conflict Resolution Meetings: Setting up meetings that provide a platform for employees to voice their concerns can help resolve issues early, fostering a culture of open communication and rebuilding trust within the team.