Outsourcing (HSC SSCE Business Studies): Flashcards
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Outsourcing definition
Outsourcing definition
Using external providers to carry out business functions
BPO abbreviation
BPO abbreviation
Business Process Outsourcing
KPO involves what level of work
KPO involves what level of work
Higher-level managerial and analytical work
SLA meaning
SLA meaning
Service Level Agreements binding vendors to performance targets
Captive outsourcing
Captive outsourcing
Business establishes own subsidiary in another location
Offshore outsourcing
Offshore outsourcing
Contracting providers in other countries
Shared Services Centre (SSC)
Shared Services Centre (SSC)
Centralised internal unit providing services to multiple depts
Key strategic advantage of outsourcing
Key strategic advantage of outsourcing
Focus on core competencies and strategic activities
Major disadvantage of outsourcing
Major disadvantage of outsourcing
Loss of control over standards and information security
Typical outsourcing payback period
Typical outsourcing payback period
2-3 years