Product and Service Differentiation and Positioning (HSC SSCE Business Studies): Quizzes

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Product and Service Differentiation and Positioning
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What is product/service differentiation?

Developing & promoting differences from rivals

What does successful differentiation give businesses control over?

Pricing in the marketplace

Which is NOT one of the three primary consumer expectations for customer service?

Free delivery on all purchases

What is ALDI's goal for all packaging by 2025?

Reusable, recyclable or compostable

Why is convenience a crucial differentiator for modern consumers?

Consumers lead busy lives

What is ethical consumerism?

Buying products not harmful to environment

What does the Fair Trade movement promote?

Fair wages & alleviation of global poverty

Where does product/service positioning occur?

In the minds of the target market

Which is a reason businesses reposition their brand?

Declining sales

Why did Zara design their new logo with complex overlapping letters?

To appeal to subconscious luxury links

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