New Product or Service Design and Development (HSC SSCE Business Studies): Quizzes

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New Product or Service Design and Development
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Why must businesses continuously design new products and services?

To remain competitive & achieve growth

What is the consumer-driven approach to product design based on?

Customer preferences from market research

How does a technology-driven approach to product design differ from consumer-driven?

It starts with innovations, not demands

What happens in Stage 1 of the product design process?

Market research & concept development

What is the main purpose of Stage 3 (prototype testing)?

Identify problems before production

What does 'quality' refer to in product design?

How well it meets customer expectations

What is output capacity in product design?

Maximum producible with current resources

How does service design differ from product design?

Services are intangible & consumed as made

What is implicit service in service design?

Intangible feeling of being cared for

How has laser technology affected service design?

Created entirely new service categories

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