Outsourcing (HSC SSCE Business Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is the fundamental principle behind outsourcing?
What is the fundamental principle behind outsourcing?
Specialists complete tasks more efficiently
What distinguishes KPO from standard BPO?
What distinguishes KPO from standard BPO?
Requires advanced analytical skills
What characterises captive outsourcing?
What characterises captive outsourcing?
Maintains ownership and control
What is a key feature of offshore outsourcing?
What is a key feature of offshore outsourcing?
Access to lower labour costs
What do Service Level Agreements (SLAs) do?
What do Service Level Agreements (SLAs) do?
Bind vendors to performance targets
What is a key benefit of Shared Services Centres?
What is a key benefit of Shared Services Centres?
Maintains complete control internally
How does outsourcing enable focus on core business?
How does outsourcing enable focus on core business?
Frees resources for unique competencies
How do formal SLAs increase accountability?
How do formal SLAs increase accountability?
Create clear expectations via KPIs
What is the typical payback period for outsourcing?
What is the typical payback period for outsourcing?
Two to three years
What risk arises from loss of corporate memory?
What risk arises from loss of corporate memory?
Key process knowledge may disappear